Job Descriptions

Job descriptions are usually essential for managing people and are useful for recruitment so that you and the applicants can understand the job role. They are also useful for managing people as part of the performance management process.

Smaller businesses are more likely to require staff and managers to cover a wider and more flexible range of responsibilities than in larger organisations, for example, the 'office manager' role may include HR, admin, finance and other duties).

For small business owners, staff are likely to be multi-skilled in many areas e.g. Food & Beverage, Front of House and Housekeeping .Therefore job descriptions are likely to contain a larger number of responsibilities and a combination of roles.

The benefits of Job descriptions are as follows:

• clarifies employer expectations for employee
• provides basis of measuring job performance
• provides clear description of role for job candidates
• enables pay and grading systems to be structured fairly and logically
• essential reference tool in issues of employee/employer dispute
• provides important reference points for training and development areas
• enables organisation to structure and manage roles in a more formal way, thus increasing efficiency and effectiveness of recruitment, learning and development, organisational structure, work flow and activities, customer service, etc.

The following website is useful when developing job descriptions:

http://www.businessballs.com/jobdescription.htm

Examples of job descriptions can be found here.

Days Hotel Guest Services Manager (Ops Manager/Asst GM)

Days Hotel Chamber Person Job Description

Days Hotel Guest Service Assistant (Food & Beverage) Job Description

Days Hotel Guest Service Assistant (Front of House) Job Description

The Green House – Operations Manager