Customer care - Champion service

Customer Care – Champion Service

Fourteen seafront rangers and five staff members from the conference sector at the Bournemouth International Centre have passed a new customer care training course co-ordinated by the National Coastal Tourism Academy.

And the NCTA’s director has challenged every member of staff in the town’s tourism sector to take Welcome Host Bournemouth and raise service standards to a new gold level.

“Providing visitors with a warm welcome and making them feel special is the best possible way to ensure they will return,” commented Samantha Richardson, director of the National Coastal Tourism Academy.

“Coastal tourism is fiercely competitive and whilst we’re fortunate to have outstanding natural assets in Bournemouth, excellent service is what makes a holiday memorable. The NCTA is committed to providing training programmes that raise standards to a new gold level and we want everyone involved.

“These courses are relevant to every employee in the town. Tourism is worth £600m to the conurbation, if every tourist returned and recommended Bournemouth to their friends and family because they’d been made to feel special, think how much we could grow the economy.”

Welcome Host Bournemouth is a half-day course for customer-facing tourism employees with the option to lead on to a Level 2 City & Guilds award. It offers practical guidance on how to provide visitors with superb service.

The course is a manageable three hours and follows on from the on-line Bournemouth Ambassador course which has now been undertaken by more than 400 members of staff across the town’s tourism sector.

If you would like to consider the course and qualification for yourself and your employees, contact the NCTA’s Visitor Experience Manager, Jacky Thorne