Resort knowledge training: Welcome Bournemouth Host

Resort knowledge training: Welcome Bournemouth Host

Feedback from the local industry in Bournemouth indicated that while the existing day-long Welcome Bournemouth Host course equipped staff in product knowledge and customer service training, it was too long.

As a result, the NCTA created a, new bespoke half day course covering resort knowledge with customer service skills.

But was it successful with the industry?

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