In today’s competitive environment, the hospitality industry faces challenges from every side. To grow, tourism businesses need the knowledge, skills, ideas and creativity from every individual employee - from front-line team members to top level managers - if they are to succeed and achieve their set goals and ambitions.
The principles of the service profit chain have been adopted by many businesses, not least in the retail sector, their experiences are seen as evidence of the way performance and profitability can be transformed by employee engagement.
We've created this straight-forward video to explain the principles of the service profit chain, it's designed for you if you're an employee or business owner and certainly makes for an interesting watch.
See what it takes to engage your employees and boost your profitability!
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