Customer care evaluation: Bournemouth Seafront

Bournemouth Seafront

How do you ensure service levels have improved after staff have undertaken new induction and customer care training courses?

For most coastal resorts, beaches are their trump card. To ensure visitors return year after year, great customer care across the whole resort is vital.

Bournemouth’s Seafront Operations team underwent a new recruitment and customer service training process – but did it work?

Find out how to evaluate the impact new processes and training can have on visitors...